1. Help us prevent the spread of COVID-19

  • Practise physical distancing
  • Avoid close contact with other people
  • Wash your hands frequently with soap and water for 20 seconds
  • Use hand sanitiser (on entry and exit of the venue and before and after eating)
  • Sneeze or cough into your elbow
  • The NSW Government highly recommends wearing a face mask and we more than happy for customers to wear a mask when they attend the theatre if it makes them feel more comfortable. It is not currently mandatory though

  • Do not attend our venues if you are experiencing any symptoms of COVID and/or have been in contact with a confirmed case
  • Remain in your allocated seat for the performance
  • Be understanding of our staff – they are there to help you enjoy your visit. Please don’t give them a hard time about the necessary changes to your theatre visit

2. What we are doing to help?

  • Capacity restrictions are currently in place. As a result our venues are operating at a reduced capacity which is being safely managed by our staff.  The auditoriums, foyers, bathrooms and hallways have capacity limits that are clearly signposted
  • To maintain capacity and the viability of events we may change the venue for an event prior to the performance to meet the current restrictions and make the experience a safe one for you
  • Seating will be allocated and groups separated to appropriate physical distancing measures.
  • The venue and auditorium doors will open early to allow audience members to safely purchase a snack or drink and then head directly to their seats to avoid overcrowding the foyers
  • Our floor will be marked to manage queuing and movement throughout
  • Hand sanitiser will be available at the venues and well as soap at hand basins
  • Posters with health & safety guidelines will be displayed in the venues
  • If once you are at the venue and you feel like you would like to wear a mask then these will be available from one of our staff in the foyer
  • Maintaining our existing high standards of cleanliness and hygiene protocols, Entertainment Venues has introduced routine measures of frequent cleaning before, during and after events.  This will include the frequent cleaning of high touch surfaces such as door handles, push plates, handrails, lift buttons, counters, toilets and any other surface identified as being touched by people
  • Protective screens will be put in place at box offices and bar service points to protect our staff and patrons
  • All events will be ticketed. Patron contact details will be collected at time of purchase for contact tracing purposes. As always, all information is held in accordance with relevant privacy law requirements


  • Queuing for bar and snack bar services will use 1.5m physical distancing
  • With high capacity events additional temporary bars will be available within the auditoriums to avoid overcrowding the foyer areas
  • We encourage cashless payments
  • All drinks are to be purchased and taken back to your seat to consume or at interval you must sit in one of the tables and chairs configurations in our venues. You must be seated at all times to consume your beverage
  • Disposable cups and bottles and cans will be used
  • Self-serve water stations will be unavailable to minimise touch points

For more COVIDSafe information CLICK HERE

Current conditions of entry

Visitors are not permitted to enter if you:

  • are experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever);
  • have been in close contact with a person who has tested positive for COVID-19 (during the period of time in which the virus is contagious);
  • are awaiting the results of a test for COVID-19;
  • reside with anyone who is awaiting the results of a test for COVID-19;
  • have been to Victoria, any National hotspot or high risk areas, returned from international travel and failed to observe the government requirement to quarantine for 14 days

Visitors are required to:

  • Maintain social distancing at all times
  • Respect floor marking and directional signage
  • Remain in allocated seats
  • Leave furniture in place
  • Avoid prolonged gatherings
  • Provide your name and contact details and consent to providing your name and contact details to the NSW Department of Health or any other third-party government department, as required to enable contact tracing
  • Maintain good personal hand hygiene by washing and or sanitising
  • Maintain good respiratory hygiene by coughing or sneezing into your elbow or a tissue, and then dispose of tissues immediately

It is the responsibility of every individual to help stop the spread of COVID-19

If you have experienced cold or flu like symptoms in the last 14 days, have a temperature and/ or been in contact with a confirmed case of COVID-19, it is our right to refuse you entry into our venue. The health and safety of our customers, staff and performers is extremely important to us. Please contact us before your event if any of the above applies to you.


Entertainment Venues recommends that all patrons download the COVIDSafe app on the Apple App Store or Google Play.


We continue to closely monitor and adhere to the regulations and advice provided by NSW Health, the Australian Government Department of Health and in accordance with NSW Government, Create NSW, PAC Australia and Live Performance Australia guidelines. Entertainment Venues COVID Safe plans will continue to evolve as the health advice changes.



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