Ticketing info

NEW TICKETING SYSTEM LAUNCHING 1 JULY 2020

We are excited to announce that we are launching a new ticketing system on 1 July 2020. You’ll be able to manage all your bookings and buy your discounted tickets just by logging in.  

 

On Monday 29 June at 4pm our old system will be shut down and the new system will go live at 9am Wednesday 1 July. You will then need to set a new password. This is very easy in the new system.  Please use your email address that you used in our old ticketing system when resetting as this will show all your existing sales in the new system. Your Customer ID remains the same in the new system.

 

How to reset your password – don’t do this before 9am 1 July
 

Step One:      Go to https://evtam.sales.ticketsearch.com/login and

                       click the link “Forgot Password or No Password Set”

Step Two:       Enter the email address that you used in our old ticketing system. You will be sent an email with a temporary password.

Step Three:    Copy the temporary password and use the login in link included in the email.

Step Four:      Once you log in you will see the following screen. On the left hand side you will see a link to ‘Change password’. We recommend                           you change the password now before exploring.

 

Once you have changed your password take a look around. You can manage your likes and interests, see your orders and any exclusive benefits that we may give you from time to time.

 

If you have any issues please call our Box Office staff no 02 6767 5200 during the week between 10am and 4pm.

 

COVID-19/CORONAVIRUS

As at 29/06/2020

 

The NSW Government has announced that from 1 July 2020 all indoor venues can open but they must follow the 4 square metre rule.

 

We will be opening our Box Office again from 1 July for normal box office hours but we won’t be presenting any ticketed theatre shows under these capacity restrictions as it just isn’t economically viable for us or the promoter or hirer to do so. We will wait until the 4 square meter rule is lifted. We are hopeful that this will occur within the next 2 to 4 weeks.

 

We have put a range of measures in place like automated hand sanitisers, increased cleaning and cashless and contactless transactions and we are happy for people to wear masks to the theatre if they so desire once we open again.

 

At this stage we don’t know exactly when our first show will be but we are crossing our fingers that it will be in late August/ early September 2020 – as soon as the NSW government lets us know we will be communicating with you about all the shows we will have on offer.

 

 

As at 31/03/2020 – 8:31am

 

The Capitol Theatre box office is now closed for all over the counter enquiries. Please call between 10am and 4pm, Monday to Friday, for one of our staff to assist you.

 

Tamworth Regional Council’s Entertainment Venues Division, which includes the Capitol Theatre Tamworth, TRECC, Tamworth War Memorial Town Hall and the Community Centre, will suspend and reschedule major live performances and events until 31 July 2020.

 

We are passionate and committed to delivering the best  live entertainment experience to our community that is drawn from local, national, and international touring productions.

 

However, in response to the COVID-19 pandemic and the latest government and public health advice in relation to non-essential gatherings indoors of no more than 100, we’ve made the decision to suspend and reschedule, where possible, all performances scheduled up until 31 July 2020 with ongoing review based on future recommendations from health and government officials.

 

We’re actively working with all artists, community groups, and touring companies due to perform between now and 31 July to reschedule their shows.

 

Ticketholders to all shows scheduled up until 31 July will be contacted soon by Entertainment Venues. Thank you in advance for your patience and understanding.

 

Please check your emails regularly as well as our website and social media for regular updates.

 

The Capitol Theatre box office is now closed for all over the counter enquiries. Please call between 10am and 4pm, Monday to Friday, for one of our staff to assist you.

 

Entertainment Venues, under the guidance of Tamworth Regional Council, will continue to monitor the situation and act promptly on advice from Commonwealth and NSW Health officials as well as following advice given by Live Performance Australia (LPA), the national peak body for the live performance industry.

 

The NSW Government issued a Public Health Order on Sunday 15 March 2020 in relation to this.

 

Is my show on?

All performances scheduled up until 31 July 2020 will NOT be taking place at their scheduled times. We will be endeavouring to reschedule these to new dates but some may cancel. At this stage performances from 1 August are proceeding but these may change as we reassess things.

If an event you’ve booked is cancelled or rescheduled, you will be emailed or called as soon as possible. Please check your inbox regularly.  This information will also be updated on the event page of our website and Facebook pages. Thank you in advance for your patience and understanding.

 

Cancelled Events and Refunds
Ticket holders are entitled to a refund or exchange for any events that are cancelled or significantly rescheduled, as per the Live Performance Australia Ticketing Code of Practice.  

 

For the latest public health updates
Visit NSW Health or call the National Coronavirus Health Information Line: 1800 020 080.

 

We thank you for your patience and understanding.

 

Peter Ross
Manager Entertainment Venues

 


Ticketing Information
Three easy ways to book

1. Online:
           To see a complete list of what shows we are selling CLICK HERE

           To be taken directly to the ticketing Sign-In page CLICK HERE

2. Phone:  02 6767 5200

3. In person: Capitol Theatre - Level 1, Centrepoint, 374 Peel St, Tamworth 


 

Box offices

  •     Capitol Theatre: 10am to 4pm Monday to Friday and 1 hour prior to Capitol       performances.
  •     Tamworth War Memorial Town Hall : 1 hour prior to the performance
  •     TRECC: 1 hour prior to the performance
  •     AELECC: 1 hour prior to the performance and some extended hours depending on the event.

GST & Transaction Fees

All ticket prices include GST. A Transaction Fee will apply. Currently $2.50 per transaction online and $3.50 per transaction across the counter at all box offices, and $5.50 per subscriptions.

 


Gift Certificates

An Entertainment Venues Gift Certificate makes an ideal gift for Christmas, birthday or anniversary. The recipient has the flexibility to choose performances, dates and times.  They are available in varying amounts across all three venues.


School Student Discounts

These are often available for any student up to Year 12, depending upon the show.  Children 2 years and over must have a paid seat.


Concession Discounts

These are often available to Pensioner Concession and Senior's Card holders, university and TAFE students. Proof of entitlement may be asked for at the time of booking and/or at the door.


Group Discounts

When you purchase 8 or more seats you receive a discounted price per ticket. Not available for all productions.


Wheelchair Seating & disability Access

You must call the Box Office to book a wheelchair position. These are not available online. Full wheelchair access to Centrepoint and the Capitol Theatre is available. Patrons requiring wheelchair seats must indicate this to the box office at the beginning of the booking. Sight impaired and hearing impaired customers please contact the Capitol Theatre to discuss your seating requirements. Companion Cards are excepted but not available at all events.


Ticket Exchanges and Refunds

For general ticket holders we have a ‘no exchange, no refund’ policy. Refunds are only available as per the Live Performance Australia code of practice for ticketing. You have a right to a refund if the event to which you purchased an authorised ticket is cancelled; rescheduled (and you cannot or do not wish to attend the rescheduled event); or you are significantly relocated. Click here to see our Ticket Sales Terms and Conditions. Click here to learn how to buy tickets online and avoid scams.


 

Season Subscriber & Member Benefits

Season Subscribers and Capitol Theatre Members have other benefits like access to discounted Season performances before the general public and one free ticket exchange per Season event.

FInd out more about Capitol Theatre Memberships

Find out more about Capitol Subscription Packages

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